Troubleshoot Olares
Find the category that owns the failing part of Olares, then match what you see to a guide. You do not need to decide whether a problem is simple or complex.
Before making changes, record the exact error message and time, check your Olares and app versions, and review known issues. Avoid reinstalling Olares or deleting data unless a guide specifically requires it.
Apps and Market
Use this category for app availability, installation, removal, and state problems.
| What you see | Guide |
|---|---|
| An expected app is missing from Market | Missing apps in Market |
| A stopped app cannot be removed from App exclusive mode | Cannot remove a stopped app in App exclusive mode |
| Market and Control Hub show different app states | App status differs after using Control Hub |
| An app install or update fails, remains in progress, or the app no longer opens | App fails during or after installation or update |
AI and model runtime
Use this category when an AI app or model cannot obtain the memory or GPU resources it needs.
| What you see | Guide |
|---|---|
| Available memory is low or memory remains allocated after stopping apps | Insufficient memory or memory not freed |
| A GPU app remains stopped or cannot start because VRAM is unavailable | GPU app remains stopped after installation or resume |
| A model does not become ready or its inference engine does not start | Model or engine is not ready |
Network, access, and domains
Use this category when Olares cannot be reached locally or remotely, a private-network connection fails, or streaming is unstable.
| What you see | Guide |
|---|---|
| LarePass VPN does not connect or cannot reach Olares | LarePass VPN not working |
| Olares is not reachable during activation or after restart | Network not ready or Olares connection error |
| App URLs return 404 after a custom route ID was changed | Custom route ID prevents app access |
| Steam streaming is slow, delayed, or unstable | Slow or delayed Steam streaming |
Storage, backup, and files
Use this category when the system is short on disk space or stored app and model data needs attention.
| What you see | Guide |
|---|---|
| Disk space is full or model and image files use too much storage | Free up disk space |
Accounts and authentication
Use this category for sign-in, password, activation, and authentication failures.
| What you see | Guide |
|---|---|
| You forgot the desktop login password | Forgotten desktop login password |
| LarePass shows System error | "System error" in LarePass |
| Sign-in or activation shows a specific error message | Login and activation error messages |
Olares One hardware
Use this category for Olares One BIOS, startup, and dual-boot problems.
| What you see | Guide |
|---|---|
| Olares One has no status light or a connected display remains blank | Olares One has no power or display |
| The screen stays black when you try to enter the BIOS | Cannot enter BIOS (Black screen) |
| Windows dual boot does not start or behave as expected | Troubleshoot Windows dual boot |
If the issue is not listed
Record the problem context and gather only the relevant logs. See Collect diagnostic information.