How to fix LarePass VPN stuck on "Connecting" or failing to enable？

Knowledge Base
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Description

You may encounter issues where the LarePass VPN fails to connect, automatically turns off, or the toggle becomes entirely unresponsive on desktop platforms. This is usually caused by system time discrepancies, blocked network extensions on macOS, or antivirus interference on Windows.

Solution

Follow the section that matches the symptom on your device.

Sync device time

  1. Open the date and time settings on the device where you are using LarePass.
  2. Turn on automatic time synchronization.
    • Mobile: Check your phone’s date and time settings.
    • Desktop: Check your computer’s date and time settings.
  3. Reopen LarePass and enable the VPN connection again.

macOS: Reset the network extension

Reset the network extension and complete the full setup flow to restore the VPN.

Note
Depending on your macOS version, the UI might look slightly different.

  1. Open System Settings, search for “Extension”, and select Extensions.
  2. Scroll to the Network Extensions section and click the Info icon to view loaded extensions.
    Locate Network Extension
    Locate Network Extension475×630 36.2 KB
  3. Find LarePass, click the three dots (…), and select Delete Extension.
  4. Confirm the uninstallation.
  5. Restart your Mac.
  6. Open the LarePass desktop client and re-enable the VPN.
  7. Complete the system prompts to restore the extension and VPN configuration:
    a. When macOS prompts to add the LarePass network extension, click Open System Settings.
    Prompt to add LarePass network extension
    Prompt to add LarePass network extension517×591 40.7 KB

    b. Toggle on LarePass.
    Toggle on LarePass network extension
    Toggle on LarePass network extension939×915 31 KB

    c. When prompted to add VPN configurations, click Allow.
    Prompt to add VPN configuration
    Prompt to add VPN configuration519×467 35.3 KB

Windows: Add LarePass to the allowlist

LarePass blocked on first launch
If your antivirus blocked LarePass when you first opened it after installation, allow the app in your security software before following the steps below.

  1. In your antivirus or security software, open the Allowlist, Exclusions, or Exceptions settings.
  2. Add the main LarePass executable or installation directory to the allowlist. Common locations include:
    • C:\Users\<your-username>\AppData\Local\LarePass\
    • C:\Program Files\LarePass\
  3. Apply the changes and restart your antivirus or security software if required.
  4. Quit and reopen the LarePass desktop client.
  5. Try enabling VPN connection again from within LarePass.

For the full official guide, see the Olares docs: