{"id":5202,"date":"2026-09-29T14:00:00","date_gmt":"2026-09-29T06:00:00","guid":{"rendered":"https:\/\/www.olares.com\/blog\/?p=5202"},"modified":"2026-09-28T16:31:03","modified_gmt":"2026-09-28T08:31:03","slug":"introducing-ticket-support-app","status":"publish","type":"post","link":"https:\/\/www.olares.com\/blog\/introducing-ticket-support-app\/","title":{"rendered":"Introducing Ticket: Get Support Right from Your Olares Device"},"content":{"rendered":"\n

We take helping you seriously. And most of the time, the fastest help comes from the community.<\/p>\n\n\n\n

The Olares Forum<\/a>, GitHub<\/a>, and our Discord<\/a> community are where most questions should start. Someone has probably run into the same thing before you, and when the answer is public, it helps the next person too. How-to questions, setup advice, show and tell: post them in the open, and the community, including our team, will jump in.<\/p>\n\n\n\n

But sometimes your question involves things you shouldn’t post publicly: system logs, device details, account information, or the shipping status of your Olares One order. Or the issue is specific to your machine and needs a one-on-one diagnosis from our team.<\/p>\n\n\n\n

For those, today we’re introducing Ticket<\/strong>, an official, private channel for reaching the Olares team. Every submission is trackable, with a clear status and a complete conversation history from start to resolution.<\/p>\n\n\n\n

How to create a ticket from Olares<\/h2>\n\n\n\n

Create a ticket from the UI<\/h3>\n\n\n\n

Install Ticket directly from Olares Market. Open the app, then scan the QR code with LarePass to sign in.<\/p>\n\n\n\n

\"Ticket<\/figure>\n\n\n\n

Be sure to use the Olares ID that you used to activate your device so that your ticket is associated with the correct machine.<\/p>\n\n\n\n

Describe what’s happening in your own words. For technical issues, you can attach system logs right in the app to save a round trip.<\/p>\n\n\n\n

And if your device is temporarily unavailable, open Olares Space in any browser and select Tickets<\/strong> in the sidebar. From there, you can create a new ticket or continue an existing conversation.<\/p>\n\n\n\n

\"Olares<\/figure>\n\n\n\n

Create a ticket from the CLI<\/h3>\n\n\n\n

We’ve also upgraded the Olares CLI so you can use it to create a ticket with the system logs automatically collected.<\/p>\n\n\n\n

Either in the Ticket app or in Olares Space, click the terminal icon. The Upload logs with Olares CLI<\/strong> window shows a ready-to-use command with a verification code.<\/p>\n\n\n\n\n

\"Olares<\/figure>\n\n\n\n

The code is time-limited and refreshes when the countdown ends, so copy the command while it’s still valid. Then run it on your Olares device, either from the local terminal or over SSH.<\/p>\n\n\n\n

Which channel should you use?<\/h2>\n\n\n\n

A quick rule of thumb:<\/p>\n\n\n\n